When a customer returns anything they bought from an online retailer, the transaction is called canceled. This could be the result of defective or low-quality items that, at the time of purchase, did not match the specifications listed on the website, or it might be the result of the consumer finding the identical thing elsewhere for less money.

An e-commerce platform's refund policy stipulates that customers may return goods and services for a refund of the price they paid at the time of purchase if they are dissatisfied. Customers once a product is purchased and opened, a, a refund will not be processed.

The right to return any durable or semi-durable items for a refund within 15 days of the original purchase date, provided that the items are sent back in their original packaging, undamaged, and without any size or form changes.

The guarantees are covered by the product purchase price, and the supplier is not allowed to charge the customer any additional costs for acquiring the guarantees;

The buyer has returned defective items and will return them to the manufacturer's wholesaler from whom he purchased them. To redress his complaints, the customer should opt the following consumer disputes redressal committee, the Central Consumer Protection Council and/or the state consumer protection council.